Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sufianacare@gmail.com or call us at +91 99885 95453.

Please note that approved returns should be sent to:

Sufiana
Plot No. 1, Sector 119
Mohali, Punjab – 160055
India

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at sufianacare@gmail.com or +91 99885 95453.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For damaged, defective, or incorrect items, please contact us at sufianacare@gmail.com or +91 99885 95453 with your order details and relevant photographs.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants

• Custom or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

Please get in touch if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without providing a justification, subject to applicable laws and regulations.

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at sufianacare@gmail.com or +91 99885 95453.