Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Sufiana. Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Sufiana” refer to Sufiana.

Sufiana operates this website and online store, including all related content, features, tools, products, and services, to provide customers with a convenient and curated shopping experience (collectively, the “Services”). Our store is powered by Shopify, which provides the technology that enables us to offer these Services.

These Terms of Service, together with any policies referenced or linked herein, establish the terms and conditions governing your access to and use of our Services.

Please read these Terms carefully before using our website or purchasing our products. They contain important information regarding your rights and responsibilities, including warranty disclaimers, limitations of liability, and other applicable terms.

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state, province, or jurisdiction of residence. If you allow a minor to use our Services, you confirm that you are legally responsible for their use of the Services.

When using our website, creating an account, or placing an order, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address.

You agree that all information provided to Sufiana is accurate, complete, and up to date, and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality and security of your account information and login credentials. You are also responsible for all activity conducted through your account.

You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colors, and other information displayed on our website are accurate.

However, the actual color, appearance, or presentation of a product may vary depending on your device, screen settings, lighting, or other technical factors.

We do not guarantee that the appearance of a product on your screen will exactly match the physical product you receive.

Product descriptions, specifications, availability, and pricing may be updated or changed at any time without prior notice.

Sufiana reserves the right to discontinue any product and to limit the quantity of products available for purchase to any customer, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

Sufiana reserves the right to accept, reject, modify, or cancel an order at our discretion and for reasons including, but not limited to, product availability, pricing errors, suspected fraudulent activity, or other operational reasons.

An order is considered accepted only after Sufiana confirms the order and successfully receives the required payment.

Please carefully review your order before submitting it. Once an order has been accepted and processed, we may not be able to accommodate cancellation requests.

If we cancel or modify your order, we will make reasonable efforts to contact you using the email address, billing address, and/or phone number provided when placing the order.

Returns and exchanges are subject to our Refund and Return Policy.

You confirm that purchases made through our website are intended for personal or household use and are not intended for unauthorized resale or commercial export.

SECTION 4 – PRICES AND BILLING

Product prices, discounts, offers, and promotional pricing may change at any time without prior notice.

The price charged for your purchase will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless otherwise stated, applicable taxes, shipping charges, handling fees, customs duties, or import charges may be additional.

Prices on our website may differ from prices offered through physical stores, marketplaces, or third-party websites.

Promotional offers may be subject to separate terms and conditions. Where promotional terms conflict with these Terms of Service, the specific promotional terms will apply.

You agree to provide accurate, complete, and current billing, payment, shipping, and account information.

You are responsible for ensuring that your payment information is accurate and that you are authorized to use the selected payment method.

By placing an order, you agree to pay all applicable charges, including the product price, shipping charges, applicable taxes, and other fees disclosed at checkout.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery dates provided by Sufiana are estimates and are not guaranteed unless expressly stated otherwise.

Sufiana is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, technical issues, public holidays, or other circumstances beyond our reasonable control.

Once your order has been handed over to the shipping carrier, delays or issues arising during transit may be subject to the carrier’s policies and procedures.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including trademarks, logos, brand names, text, product descriptions, images, graphics, videos, audio, reviews, designs, layouts, and other materials, is owned by Sufiana, its affiliates, or applicable licensors and is protected by applicable intellectual property laws.

You may use our website and its content solely for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, transmit, display, sell, license, create derivative works from, or otherwise exploit any content from our Services without our prior written permission.

Nothing in these Terms grants you ownership or a license to use any Sufiana intellectual property except as expressly permitted.

The Sufiana name, logos, product names, service names, designs, slogans, and related branding are trademarks or intellectual property of Sufiana or its applicable licensors and may not be used without prior written authorization.

Shopify and its related trademarks belong to Shopify. Other trademarks appearing on our website belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

From time to time, we may provide access to third-party tools or services.

These tools are provided by third parties and may operate independently from Sufiana. We do not necessarily monitor, control, or endorse such third-party tools.

Any third-party tools are provided “as is” and “as available,” without warranties or guarantees from Sufiana.

Your use of third-party tools is at your own discretion and subject to the terms and conditions of the relevant third-party provider.

Sufiana is not responsible for any loss, damage, or issue arising from your use of third-party tools.

We may introduce new features, tools, or resources in the future. Such features will also be considered part of our Services and will be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links, content, services, or functionality provided by third parties.

Sufiana does not control or guarantee the accuracy, availability, security, or reliability of third-party websites or services.

If you choose to access a third-party website through a link on our Services, you do so at your own risk.

Sufiana is not responsible for any loss, damage, transaction, or other issue arising from your use of third-party websites, products, services, or content.

Before engaging with a third party, we recommend reviewing its terms, policies, and practices.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Sufiana is powered by Shopify, which provides the technology used to operate our online store and Services.

However, purchases made through our store are transactions directly between you and Sufiana.

Shopify is not responsible for the products sold by Sufiana or for any claims, damages, losses, injuries, or issues arising from transactions between you and Sufiana, except where required by applicable law.

By using our Services, you acknowledge that Shopify and its affiliates are separate from Sufiana and are not the seller of the products purchased through our store.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed and understood our Privacy Policy.

Because our website is powered by Shopify, Shopify may collect and process certain information relating to your access to and use of our Services.

Information submitted through our website may be processed by Shopify and other service providers that assist us in operating our business, processing payments, fulfilling orders, providing customer support, and delivering other Services.

Please review our Privacy Policy for further information regarding how your information is collected, used, stored, and shared.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas, comments, proposals, photographs, or other content to Sufiana (“Feedback”), you grant Sufiana a worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, modify, publish, distribute, display, and otherwise use such Feedback for lawful business and promotional purposes.

You confirm that:

You own or have the necessary rights to provide the Feedback.
The Feedback does not violate the rights of any third party.
The Feedback does not contain unlawful, abusive, defamatory, obscene, or misleading content.
The Feedback does not contain viruses, malware, or other harmful material.

Sufiana is not required to keep Feedback confidential, provide compensation for Feedback, or respond to submitted Feedback.

We reserve the right to remove or refuse to publish Feedback that we believe violates these Terms or is otherwise inappropriate or unlawful.

You are solely responsible for the content and accuracy of any Feedback you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Our website may occasionally contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

Sufiana reserves the right to correct errors, update information, modify product details, or cancel orders affected by inaccurate information at any time, including after an order has been placed.

Where required, we will make reasonable efforts to notify affected customers.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website or Services:

For any unlawful, fraudulent, malicious, or unauthorized purpose.
To violate applicable laws, regulations, or ordinances.
To infringe the intellectual property rights of Sufiana or others.
To harass, threaten, abuse, defame, or harm our employees, customers, or other individuals.
To provide false, misleading, or fraudulent information.
To impersonate another person or entity.
To distribute spam, unsolicited promotional content, or malicious communications.
To upload or transmit viruses, malware, or other harmful code.
To copy, reproduce, scrape, extract, resell, or commercially exploit our Services without authorization.
To collect or track another person's personal information without authorization.
To interfere with or bypass security features or access controls.
To use automated systems, bots, spiders, scraping tools, AI agents, or similar technologies to access or interact with our Services where such use is prohibited or unauthorized.

We reserve the right to suspend or terminate access to our Services if we reasonably believe that these Terms have been violated.

SECTION 14 – AGENTS

This section applies to any software, automated system, AI agent, or other technology that accesses, uses, or interacts with our Services on behalf of a person or organization.

Agents may not access or interact with our Services unless expressly permitted by Sufiana and operated in compliance with applicable requirements.

We may restrict or block automated access to our Services at any time.

Any permitted automated system must:

Clearly identify itself as an automated agent.
Not impersonate human users.
Not circumvent CAPTCHA, security systems, access restrictions, or other protective measures.
Respond truthfully when asked whether the interaction is automated.
Comply with any instructions or restrictions communicated by Sufiana.

SECTION 15 – TERMINATION

Sufiana may suspend or terminate your access to our Services at any time where permitted by applicable law, including if you violate these Terms.

Termination does not affect any obligations or liabilities that arose before termination.

Provisions relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, privacy, and any other provisions that by their nature should continue after termination will remain effective.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through our Services is intended for general informational purposes.

While we make reasonable efforts to keep our website accurate and functional, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Except where expressly stated by Sufiana, our Services and products are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that our Services will always be uninterrupted, secure, timely, or free from errors.

Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Sufiana, its affiliates, directors, officers, employees, agents, contractors, service providers, partners, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products.

This may include, where legally permitted, loss of profits, revenue, savings, data, business opportunities, or replacement costs.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Sufiana, its affiliates, directors, officers, employees, agents, contractors, service providers, licensors, and partners from claims, losses, damages, liabilities, and reasonable legal expenses arising from:

Your violation of these Terms.
Your violation of applicable laws or third-party rights.
Your misuse of our Services.
Your unauthorized or unlawful activities in connection with our Services.

This obligation applies to the extent permitted by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

If the provision cannot be enforced, it will be considered severed from these Terms without affecting the validity of the remaining provisions.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If Sufiana does not immediately enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our policies and other terms referenced herein, constitute the entire agreement between you and Sufiana regarding your use of our Services and supersede prior agreements or communications relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

Sufiana may assign or transfer its rights and obligations under these Terms where permitted by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which Sufiana provides Services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Sufiana's principal place of business, subject to applicable law.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation or meaning of these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE

You may review the latest version of these Terms of Service on this page at any time.

Sufiana reserves the right to update, modify, or replace any part of these Terms by posting the revised version on our website.

It is your responsibility to periodically review these Terms for changes.

Where required by law, we will provide notice of material changes.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.