Shipping policy

Sufiana Shipping Policy

Order Processing

All orders are processed within Same day after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

During peak seasons, sales events, or promotional periods, order processing may take slightly longer.

Shipping Partners

To ensure reliable and timely delivery, Sufiana ships orders through trusted courier partners, including:

Ekart
Delhivery
DTDC
Amazon ATS

The courier partner is selected based on your delivery location and service availability.

Delivery Timeline

Estimated delivery times are as follows:

Metro Cities: 2–3 business days
Tier 2 & Tier 3 Cities: 3–4 business days
Remote Areas: 5–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Free shipping may be offered on selected products, promotional campaigns, or qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor the status of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Sufiana is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

Delivery Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us at sufianacare@gmail.com within 7 days of the expected delivery date. We will coordinate with the courier partner to investigate the issue.