Shipping policy

SHIPPING POLICY

At Sufiana, we are committed to delivering your orders safely and efficiently. Please review the following Shipping Policy before placing your order.

1. ORDER PROCESSING

Orders are processed after successful payment confirmation.

We generally aim to process and dispatch orders within 0–1 business days. Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, product launches, or periods of high order volume, processing times may be longer than usual.

Once your order has been dispatched, you will receive shipping and tracking information, where available, via the contact details provided during checkout.

2. SHIPPING TIME

After dispatch, delivery generally takes approximately 3–7 business days, depending on your delivery location and the shipping carrier.

Delivery timelines are estimates and may vary due to:

Delivery location
Shipping carrier delays
Weather conditions
Public holidays
High-volume periods
Transportation disruptions
Address-related issues
Circumstances beyond our reasonable control

Sufiana does not guarantee a specific delivery date unless expressly stated at the time of purchase.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Sufiana may offer free shipping promotions or other shipping-related offers. Such offers may be subject to specific terms and conditions.

4. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided to you through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the shipping carrier.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including the correct:

Name
House/Flat/Building number
Street/Area
City
State
PIN code
Contact number

Sufiana is not responsible for delays, failed deliveries, returns, or additional shipping charges resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at sufianacare@gmail.com or +91 99885 95453.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. DELIVERY ATTEMPTS

Our shipping partners may make multiple delivery attempts before returning an undelivered package to the sender.

If a shipment is returned to Sufiana because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

In certain circumstances, the order may be treated in accordance with our Return and Refund Policy.

7. DELAYED OR LOST SHIPMENTS

While we work with shipping partners to ensure timely delivery, Sufiana is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.

If your order appears to be delayed, please contact us at sufianacare@gmail.com or +91 99885 95453, and we will assist you in checking the shipment status.

For shipments confirmed as lost by the shipping carrier, Sufiana will review the situation and determine the appropriate resolution in accordance with applicable policies and law.

8. DAMAGED PACKAGES

Please inspect your package carefully when it is delivered.

If your package appears damaged, opened, tampered with, or if the product inside is damaged, please contact us as soon as possible.

Please provide your order number, photographs/videos of the package and product, and a description of the issue so that we can evaluate the matter and assist you.

Damaged or defective products are handled in accordance with our Return and Refund Policy.

9. WRONG OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us promptly at sufianacare@gmail.com or +91 99885 95453.

We may request photographs, an unboxing video, order details, or other information to investigate and resolve the issue.

10. INTERNATIONAL SHIPPING

If international shipping is available for your location, delivery times, shipping charges, customs duties, taxes, and other applicable charges may vary depending on the destination country.

Customers are responsible for any customs duties, import taxes, local charges, or other fees imposed by the destination country, unless otherwise stated at checkout.

International shipments may also be subject to customs inspections or delays beyond Sufiana's control.

11. SHIPPING RESTRICTIONS

Certain products or destinations may not be eligible for shipping due to carrier restrictions, legal requirements, geographic limitations, or other operational considerations.

Sufiana reserves the right to cancel or decline orders that cannot be safely or legally shipped to the specified destination.