International Policies

International Shipping & Return Policy

At Sufiana, we are committed to delivering premium fashion worldwide with a smooth and trusted shopping experience.

International Shipping

• We ship worldwide to selected countries.
• Orders are usually processed within 1–3 business days.
• International delivery may take 7–15 business days depending on the destination country and customs clearance.
• Shipping charges are calculated at checkout based on your location.
• Customers are responsible for any customs duties, taxes, or import charges applied by their country.
• Once the order is shipped, tracking details will be shared via email or SMS.

14-Day Return Policy

We offer a 14-day return policy for international orders.

Customers can request a return within 14 days after receiving the order if:

• The item is damaged, defective, or incorrect
• The product is unused, unwashed, and in original condition with tags attached
• The item is returned in its original packaging

Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Products without original tags or packaging
• Customized or altered items
• Items purchased during clearance or final sale offers

Refund Process

• Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Shipping charges, customs duties, and taxes are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the wrong or damaged item was delivered by us.
• We recommend using a trackable shipping service for returns.