Sufiana International Policy
Sufiana welcomes customers from around the world. Our international policy is designed to provide a clear and reliable shopping experience for customers ordering outside India.
International Orders
International orders are subject to product availability, destination-country regulations, and shipping service availability. Orders may be shipped through selected international logistics and courier partners.
Shipping & Delivery
International delivery times may vary depending on the destination, customs clearance, courier operations, and local regulations. Any estimated delivery timeline shown at checkout is indicative and may be affected by circumstances beyond Sufiana’s control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT/GST, handling charges, or other local fees imposed by the destination country.
Unless specifically stated at checkout, these charges are generally the responsibility of the customer. Sufiana does not control the customs policies or charges imposed by individual countries.
Customs Clearance
Customers are responsible for complying with applicable import regulations in their country. Delays caused by customs inspections, documentation requirements, restricted products, or other government procedures are outside Sufiana’s control.
If an order is refused or returned because the customer does not complete the required customs process or pay applicable charges, additional shipping or handling costs may apply.
Returns & Exchanges
International returns and exchanges are subject to Sufiana’s applicable return policy and product eligibility requirements.
Customers should contact Sufiana before sending any international return. Return shipping costs, customs charges, and other applicable expenses may be the responsibility of the customer unless the return is due to an error or defect attributable to Sufiana.
Refunds
Approved refunds will be processed according to the original payment method, subject to applicable payment-provider and banking timelines.
For international orders, the final refunded amount may differ from the original amount received due to currency conversion, bank charges, payment-processing fees, or other third-party charges.
Currency
Prices may be displayed in a local or supported currency depending on the customer's location and website settings. Currency conversion rates are determined by the applicable payment provider or financial institution.
Sufiana is not responsible for additional currency-conversion charges imposed by banks or payment providers.
Product Availability
Some products, sizes, colors, fabrics, or collections may not be available for international delivery due to shipping restrictions, destination-country regulations, or inventory limitations.
Restricted Destinations
Sufiana may restrict or decline orders to certain countries, regions, territories, or addresses where delivery is unavailable or where applicable laws, sanctions, logistics restrictions, or courier policies prevent shipment.
Delivery Issues
If an international shipment is delayed, lost, damaged, or returned during transit, Sufiana will work with the relevant logistics or courier partner to investigate the matter and provide an appropriate resolution in accordance with the applicable shipping and refund terms.
Customers should report damaged or incorrect deliveries as soon as possible, preferably with photographs and relevant order information.
Changes to This Policy
Sufiana may update this International Policy from time to time to reflect changes in our services, logistics partners, applicable laws, or international shipping requirements.
Contact Us
For questions regarding international orders, shipping, returns, or customs, please contact:
Sufiana
Email: sufianacare@gmail.com
Phone: +91 9988595453
Business Address: Plot No. 1, Sector 119, Sahibzada Ajit Singh Nagar, Punjab 160055, India
Sufiana — Style You Crave. Comfort You Deserve.